Studio FAQ
Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Your information will only be used for order processing and will not be shared with any third parties.
What types of Lessons are offered?
The instructor offers private, one-on-one lessons at the Studio, or online using Skype. Group lessons are available for select courses.
How do students practice well?
All students need to have access to an instrument they can practice during the week. They are encouraged to keep a written log or journal for their practice times during the week because it helps organize the practice session and can be used to help evaluate the student’s progress.
Are there additional costs?
Tuition for the full month’s lessons is due at the first lesson of each month. The only “extra” cost to students is purchasing the primary instruction book used in the lessons. Students can purchase the book from the instructor or obtain it on their own. It is highly recommended that each student obtain a music stand for practicing, and students eventually will need to purchase their own tuner or pitch pipe.
*Students may also need to purchase other supplies and services, such as music, string changes, or repairs.
What if I miss a lesson?
The studio policy takes into consideration that sometimes a student will miss a scheduled lesson. The studio policy terms ask for a 24 hour advance notice when cancelling lessons, and provides make-up lessons under certain conditions.
How long is each lesson?
Each student will receive one thirty minute lesson time that will recur on a prearranged day and time. The student will choose a day and time from the list of available lesson times.
Where are lessons conducted?
Excellent question! Lessons are conducted at the Studio, which is located in the National Transit Building Annex in downtown Oil City. (See address at the top banner of this website.) Skype lessons are conducted online, so lessons can take place anywhere there is access to the Internet.
What is the Studio Policy?
The Studio Policy is the agreement signed by the student and instructor that spells out all the details regarding lessons, Tuition payment, cancellations, and other terms. This Policy ensures that students understand what they are getting when they sign up for lessons and how the studio is run. The Studio Policy also dictates the fee schedule and terms for payment.
What if I Terminate lessons on (or near the day Tution is due?
*The Studio Policy requires a 2-week advance notice of ALL terminations.*
If you have simply cancelled the lesson for that day, you will simply pay the Tuition the following week. Tuition will have a late fee applied unless you submit Tuition on time.
If you have terminated lessons as agreed (with prior notice), you will owe nothing.
If you terminate lessons without notice, you will still be liable to pay that month's tuition (as stated in the Studio Policy) and if payment is not received you will receive a bill for that month's Tuition. Late fees will accrue indefinitely, so please make arrangements to stay current with your Tuition.
How do I contact the Instructor?
